Case backlog gone at NJ MVC but scheduling issues remain

Motor Vehicle Commission relies on same problem-plagued state computer mainframe that handles unemployment claims

It looks like the state Motor Vehicle Commission has finally turned a corner, clearing the backlog of millions of transactions that had mounted while the agency was forced to shut down for four months during the initial wave of the pandemic. After it reopened, the lines were long outside many MCV agencies, with some customers camping out overnight.

Now the MVC is working under an appointment-only, mostly online system. But as Senior Correspondent Brenda Flanagan reports, it doesn’t mean all the problems are gone.

WATCH: MVC chief urges people to utilize online transactions, appointments

MORE: Long lines, frustrated drivers and maybe higher fees — lawmakers challenge NJ motor vehicle agency

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