A Princeton-based solar company has agreed to pay approximately $69,000 to settle consumer fraud allegations. The allegations included using deceptive sales practices to mislead consumers into leasing solar energy panels, failing to deliver promised energy savings, and making misrepresentations regarding servicing, installation, and financing in violation of the state’s Consumer Fraud Act and related consumer protection regulations.
As part of the settlement reached with the Division of Consumer Affairs, NRG Residential Solar Solutions LLC will change its policies and practices, and enter binding arbitration to resolve pending complaints from consumers who choose that option, as well as new consumer complaints for a period of one year. The division began investigating after receiving more than 20 consumer complaints alleging that NRG, among other things, failed to deliver promised savings, failed to make timely repairs after damaging roofs during installation, improperly delayed the installation and activation of solar energy systems, and failed to honor provisions in consumer lease agreements.
Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file an online complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 to receive a complaint form by mail.