The state Child Abuse and Neglect Hotline fields an average of 15,000 calls per month.
Of those, about 5,000 to 6,000 are referred to Child Protective Services, formerly known as the state Division of Youth and Family Services. The remaining calls can either be handled on the phone or are considered family service requests, in which a family needs services but there are no allegations of abuse.
Who is making these calls? In the first half of 2013, a school has made the initial contact in 26 percent of the cases. The second-largest group of calls — 14.5 percent — comes through anonymously. The police made 13.3 percent of the contacts; health professionals made 11.9 percent; a parent called 8.2 percent; neighbors called 7.8 percent; agencies, 5.9 percent; and relatives, 4.3 percent.