In 2016, 466,699 riders board New Jersey Transit trains and buses every weekday. The company reports that 92,314 riders board at Penn Station New York, which consistently has the highest boarding levels of all the stations. The second highest is Port Authority Bus Terminal with 78,0006 average weekday boardings, followed by Newark Penn Station with 27,487 and Frank R. Lautenberg Secaucus Junction with 26,641.
But not all of those customers are happy with their service. According to the NJ Transit customer satisfaction survey, overall satisfaction decreased from 5.9 in the last quarter to 5.6 this quarter. The top concerns reported for rail customers were fares and mechanical reliability.
The survey also found the largest decreases in satisfaction occurring on the Northeast Corridor and North Jersey Coast Line, due to decreases in “On-time Performance and Mechanical Reliability.”